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Live phone support enables you to speak with an Online Backup expert, who can help you resolve issues that may include the following:
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Account Information |
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Re-installation of software |
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Recovery of lost data |
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Trouble accessing/connecting to the service (until it is determined the issue is not with Connected
Backup for PC) |
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Requesting a CD or DVD |
Answers to common questions can be found in our FAQ section or in our
Online User’s Guide.
Telephone support: 1-866-633-7313
(If you are outside US and cannot call this number, please
send a Support Request) Please have your account number ready. This
number appears under Help > About in the backup Agent
software.
Hours of Operation
Live Phone Support for Online Backup is available from 8:00 A.M. to 8:00 P.M. Eastern time, Monday through Friday. For faster service when calling for live phone support, please be prepared:
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Be at your computer. Our support engineers can help you best if you're ready to step through the sequence that led to your question. |
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Have your account number ready. Refer to Online User’s Guide to find account information |
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If a problem occurs, try to narrow down the steps that lead to the problem. If a message appears, be sure to write down the exact wording. |
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