The trial period begins the day you register for the backup service. It continues for 30 days, up to the maximum storage limit of the backup plan you select. If you exceed your storage limit, you have the option to deselect files and continue your trial within limit, or you may upgrade your backup plan to one with a higher storage limit. To upgrade, please log in to the Account Management site.

The free trial is for 30 days for all backup plans. Credit card information is requested at the time you register for the free trial. The credit card is not billed until the free trial period is over.

One account per PC

A backup account is specific to the PC it is run on; therefore, an account may not be shared across PCs. If you have more than one PC with data that you wish to back up, you must register for the backup service for each PC.

The Account Management site is a self-service Web site that allows you to download the Connected Backup for PC software and manage your account. You can change your backup plan, edit your profile information, reinstall the Connected Backup for PC software, retrieve files, order media, or cancel your account. You can also access Support links from this Web site.

You can access the Account Management site from the Connected Backup for PC Agent. Select Manage Account Online from the Tools menu in the Connected Backup for PC Agent software.

To log in to the Web site, use your email address and the password you selected when you registered for your account. If you do not remember your password, click the Forgot Password link.

Where to get the backup software

You download the software installation program after selecting and registering for a backup plan on the Account Management site. You must then install the software to backup your PC.
View backup plan options.

If you need to recover an existing account, please log in to the Account Management site.

Registering and activating a new account

When you complete the registration process, you will be presented with an account number and registration code, and you will be given the option to print this information. We urge you to do so as you will need the registration code to activate your account on your PC.

Once you download the software installation program, you must install the software. You will need the reservation code to complete the install process. The reservation code is for one time use only and will not work if you run the installation program on another PC. Each PC requires its own backup account, and therefore its own account number and reservation code.

About my subscription service fee

Credit card information is requested when you register for the service but your credit card is not billed until the free trial period is over. Following the free trial period, your credit card is billed monthly or annually, on the anniversary day of your registration date. VISA, Master Card and American Express are accepted. To update your credit card information, please log in to the Account Management site and click Update Profile.

Your credit card is billed even if you do not install the software; you must install the software to be able to back up your files.

Receipt of subscription service charge

An email confirming the charge is sent to your email address on file. To verify or update your email address, please log in to the Account Management site and click Update Profile.

Upgrade or downgrade backup plan

To change your backup plan, log in to the Account Management site and click Change Plan. Viable backup plan choices are displayed in the right pane. Simply select the backup plan that suits your needs and confirm your selection.

You can access the Account Management site from the Connected Backup for PC Agent. Select Manage Account Online from the Tools menu in the Connected Backup for PC Agent software.