Autonomy Inc.
 
Connected Backup for PC and Mac FAQ
  • One account per PC
  • Where to get backup software
  • Registering and activating a new account
  • About my subscription service fee
  • Receipt of subscription service charge
  •  
     
     

    One account per PC

    A backup account is specific to the PC it is run on; therefore, an account may not be shared across PCs. If you have more than one PC with data that you wish to backup then you must register for the backup service for each PC.

     

    Where to get the backup software

    You will receive fulfillment  instructions for the software via email after you register and provide us your contact information. Please follow the instructions contained within the email to install the software and complete your first backup.

    Register for a Plan Now!

    If you need to reinstall/recover an existing account, please login to the AccountManagement site.

     

    Registering and activating a new account

    When you complete the registration process, you will be presented with an account number and registration code, and you will be given the option to print this information. We urge you to do so as you will need the registration code to activate your account on your PC.

    Once you download the software installation program, you must install the software. You will need the reservations code to complete the install process. The reservation code is for one time use only and will not work if you run the installation program on another PC. Each PC requires its own backup account, and therefore its own account number and reservation code.

     

    About my subscription service fee

    Credit card information is requested when you register for the service and you will be billed for the service upon installation. Your credit card is billed monthly or annually, on the anniversary day of your registration date. VISA, Master Card and American Express are accepted. To update your credit card information, please login to the NetSuite website and click Update Profile.

     

    Receipt of subscription service charge

    An email confirming the charge is sent to your email address on file. To verify or update your email address, please login to the NetSuite website and click Update Profile.