|
|
| Contact support |
Live phone support enables you to speak with an Online Backup expert, who can help you resolve issues that may include the following:
| • |
Account Information |
| • |
Re-installation of software |
| • |
Recovery of lost data |
| • |
Trouble accessing/connecting to the service (until it is determined the issue is not with Connected) |
| • |
Requesting a CD or DVD |
Answers to common questions can be found in our FAQ section or in our
Online User’s Guide.
Telephone support: 1-800-647-3078 Please have your account number ready. This appears on the Home screen and under Help > About.
Hours of Operation
Live Phone Support for Online Backup is available from 8:00 A.M. to 8:00 P.M. Eastern time, Monday through Friday. For faster service when calling for live phone support, please be prepared:
| • |
Be at your computer. Our support engineers can help you best if you're ready to step through the sequence that led to your question. |
| • |
Have your account number ready. Refer to Online User’s Guide to find account information |
| • |
If a problem occurs, try to narrow down the steps that lead to the problem. If a message appears, be sure to write down the exact wording. |
|
|
