Iron Mountain | Online Backup

Support Request

Send an Email to Online Backup Customer Support

Please note that all required fields must be filled out. Detailed information will help us answer your question quickly and accurately. All email submissions are answered chronologically. The information you provide will not be used or distributed to anyone for any purpose other than your stated requests.

1. Ten digit Account # (refer to Online User’s Guide to find account information):

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(Required - Enter format as #####-#####, example 12345-12345)

2. Operating System:

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3. Please give us your email address:

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4. Enter secondary email address, if desired:

4b. Enter your first name:

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5. Enter your last name:

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6. Phone number, with area code:

7. What type of problem are your having?

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8. Can you consistently reproduce the error?

No Yes

9. Please use the box below to give us a description of your issue, including as much detail as possible.
Please enter the exact syntax of any error message seen.