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| Contact support |
Answers to common questions can be found in the FAQ or in the
Online User’s Guide.
However, if you can’t find the answer you’re looking for, contact an Online Backup expert.
Hours of Operation: 8:00 A.M. to 8:00 P.M. Eastern time, Monday through Friday.
Telephone: 1-800-647-3078
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Live phone support enables you to speak with an Online Backup expert who can help you resolve issues such as:
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General account information |
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Reinstalling software |
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Recovering lost data |
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Accessing/connecting to the service (unless it is determined the issue is not with Connected)
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Requesting a CD/DVD of backups |
To ensure fast service when calling for support, please do the following:
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Have your account number ready. To find your account number, from the Connected DataProtector agent, select Help > About.
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If you’ve experienced a problem, try to narrow down the steps that led to the problem. If an error or other message window appears, be ready to provide the exact message.
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Have access to your computer. Our support engineers can help you best if you're ready to reproduce the issue and take steps to resolve it.
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