Learn how to setup and install the software, select and unselect files for backup, use log files, and recover your files.
Everything you need to know about your backup service.
Individual Plans -
Online user's guide for one to four computers
Group Plans -
Deployment guide for groups of five or more computers
Browse the FAQs for the answer to your question.
Individual Plan FAQs
Group Plan FAQs
Submit support request
Send an email to Online Backup Customer Support.
Submit billing inquiry
Send an email to Online Backup Billing Support.
Download setup program
Download the Connected Backup for PC and Mac software.
Speak with an Online Backup expert to help resolve issues you may have with your service.