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Connected Backup for PC and Mac support
How-to videos

Learn how to setup and install the software, select and unselect files for backup, use log files, and recover your files.

 

User guides

Everything you need to know about your backup service.

Individual Plans - Online user's guide for one to four computers
Group Plans - Deployment guide for groups of five or more computers

 

FAQs

Browse the FAQs for the answer to your question.

Individual Plan FAQs
Group Plan FAQs

 

Submit support request

Send an email to Online Backup Customer Support.

 

Submit billing inquiry

Send an email to Online Backup Billing Support.

 

Download setup program

Download the Connected Backup for PC and Mac software.

 

Contact support

Speak with an Online Backup expert to help resolve issues you may have with your service.