For your convenience, information about your account, such as your account number and backup limit, are displayed in the Connected agent and online.

To display your account information from the Connected agent, do the following:

To display your account information online, do the following:

By default, the Connected agent will search your system for common file types, such as, .doc and .jpg. However, when you install the software, you can choose to manually select the files for backup. To ensure that you back up the files that are most important to you, prior to running your first backup, click the  Backup Set  tab and review the selected files.

To change the files in your backup set, select the  Backup Set  tab.  Click to select the checkbox for the desired files or folders.

Depending on your Internet connection speed and the amount of data in your backup set, your first backup can take quite a while. We recommended you run your first backup overnight. However, successive backups take considerably less time and can be run at any time, even while you are working on your computer.

Iron Mountain retains your data according to the following rules:

The  Retrieve tab displays the most recent version of your files, and by default, selects them for retrieval. Click to clear the checkbox for the files or folders you do not wish to retrieve. To retrieve files, click  Retrieve. 

	To see versions other than the most recent, do the following:
	1.	Click  Show Versions.
	2.	Select the views you want.
		Note:  For more information, click  Help.

If you can’t find the file you’re looking for, see Using Find to retrieve files.

Use the  Find feature to locate a backed up file you want to retrieve. To search for a file, do the following:

	1.	From the  Retrieve tab, in the Find field type all or part of the file name and folder where the file is located.
			Hint:   If the file name is long, or if you aren’t sure of the full name, use an asterisk (*) as a wildcard at any point in the file name.
		Example:  If you are looking for a file named My Resume.doc, type *resume.doc. The agent will search for all files that end in resume.doc.
		Example:  If you are looking for a file named Peaches and Cream.jpg, type P*and*.* , P*and*.jpg or Peach*.jpg.
	2.	Click  Find Next.  Repeat until you find the desired file.
	3.	Click  Retrieve.

You can retrieve your backed up files via the Web, using the Account Management feature, MyRoam. MyRoam allows you to select desired files and archives them as a downloadable .zip file.

	To select files to retrieve, do the following:
	1.	Login to Account Management  and click  Retrieve Data.  A Logon page is displayed.
	2.	Enter your email address and password and click  Logon.
	3.	In the  Backed-Up Files  pane, navigate to the desired files (expand the folders as necessary) and click to select the checkbox for each desired file.
	4.	Click  Retrieve.
	5.	On the  Retrieve Files with MyRoam  page, read the displayed information and click Continue. Wait while your download is created.
	To download the .zip file, do the following:
	1.	On the next page, click  Download.  The  Opening [filename].zip  window opens.
	2.	Follow the prompts to save the file to your Desktop.
	3.	Double-click the .zip file to extract your files.

If you experience a hard drive failure or replace your computer, you can order a CD or DVD of your backup (applicable fees apply). Also on the CD/DVD is a copy of the Connected Backup for PC and Mac Agent software. You run the software from the CD/DVD. Printed instructions are included with the media. To order backup media,  login to Account Management  and click  Order Media.

If you experience a hard drive failure or replace your PC, you can use the  Reinstall Account  feature in  Account Management  to install the Connected software and retrieve your files. To reinstall your account, do the following:

	1.	Login to Account Management  and click  Reinstall Account.  Download instructions are displayed.
	2.	Click  Print  and follow the instructions to download and install the Connected software.

To improve performance or add new features, Iron Mountain periodically makes changes to the Connected software. After we thoroughly test the software, we release the new version to our customers. When you backup, the software checks for updates and the new version is automatically installed. No action is required on your part; you will always have the latest software version.