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Online user's guide
This user's guide covers just some of the features of your backup service. For help at any time, select  Help  in the Connected agent or Account Management site, or visit Connected Backup for PC support.

  • Account information
  • Selecting files for backup
  • About your backup
  • Data retention
  • Retrieving files using the Connected agent
  • Using Find File to retrieve files
  • Retrieving files online using MyRoam
  • Ordering backup media
  • How to use "Find" to locate backed up files
  • Reinstalling your account
  • Software version upgrades

  •  
    Account information

    For your convenience, information about your account, such as your account number and backup limit, are displayed in the Connected agent and online.

    To display your account information from the Connected agent, do the following:

  • Click the   Home  tab. The account number is displayed.
  • Select  Help  >  About.  The account number is displayed.
  • Select the  Backup Set  tab. The backup limit is displayed.
  • To display your account information online, do the following:

  • Login to Account Management.  Beside your name, your account number is displayed.
  • Select  View Summary.  Your account registration date and backup plan are displayed.
  • Selecting files for backup

    By default, the Connected agent will search your system for common file types, such as, .doc and .jpg. However, when you install the software, you can choose to manually select the files for backup. To ensure that you back up the files that are most important to you, prior to running your first backup, click the  Backup Set  tab and review the selected files.

    To change the files in your backup set, select the  Backup Set  tab.  Click to select the checkbox for the desired files or folders.

    About your backup

    Depending on your Internet connection speed and the amount of data in your backup set, your first backup can take quite a while. We recommended you run your first backup overnight. However, successive backups take considerably less time and can be run at any time, even while you are working on your computer.

    Data retention  

    Autonomy retains your data according to the following rules:

  • The last 10 versions of a file are retained. Older versions or files older than 90 days are deleted, with the exception of the most recent version, which is always retained.
  • Files you delete from your system are deleted from Autonomyís data centers 90 days later.
  • Files that you backed up and then removed from your backup set are deleted after 7 days.
  • If you cancel your account, your files will be deleted 30 days after cancellation.
  • Retrieving files using the Connected agent

    The  Retrieve tab displays the most recent version of your files, and by default, selects them for retrieval. Click to clear the checkbox for the files or folders you do not wish to retrieve. To retrieve files, click  Retrieve. 

     

    To see versions other than the most recent, do the following:

     

    1.

    Click  Show Versions.

     

    2.

    Select the views you want. 

     

     

    Note:  For more information, click  Help. 

    If you canít find the file youíre looking for, see Using Find to retrieve files.

    Using Find to retrieve files

    Use the  Find feature to locate a backed up file you want to retrieve. To search for a file, do the following:

     

    1.

    From the  Retrieve tab, in the Find field type all or part of the file name and folder where the file is located.

         
         

    Hint:   If the file name is long, or if you arenít sure of the full name, use an asterisk (*) as a wildcard at any point in the file name.

       

    Example:  If you are looking for a file named My Resume.doc, type *resume.doc. The agent will search for all files that end in resume.doc.

       

    Example:  If you are looking for a file named Peaches and Cream.jpg, type P*and*.* , P*and*.jpg or Peach*.jpg.

     

    2.

    Click  Find Next.  Repeat until you find the desired file.

     

    3.

    Click  Retrieve. 

    Retrieving files online using MyRoam

    You can retrieve your backed up files via the Web, using the Account Management feature, MyRoam. MyRoam allows you to select desired files and archives them as a downloadable .zip file.

     

    To select files to retrieve, do the following:

     

    1.

    Login to Account Management  and click  Retrieve Data.  A Logon page is displayed.

     

    2.

    Enter your email address and password and click  Logon. 

     

    3.

    In the  Backed-Up Files  pane, navigate to the desired files (expand the folders as necessary) and click to select the checkbox for each desired file.

     

    4.

    Click  Retrieve. 

     

    5.

    On the  Retrieve Files with MyRoam  page, read the displayed information and click Continue. Wait while your download is created.

     

    To download the .zip file, do the following:

     

    1.

    On the next page, click  Download.  The  Opening [filename].zip  window opens.

     

    2.

    Follow the prompts to save the file to your Desktop.

     

    3.

    Double-click the .zip file to extract your files.

    Ordering backup media (Windows only)

    If you experience a hard drive failure or replace your computer, you can order a CD or DVD of your backup (applicable fees apply). Also on the CD/DVD is a copy of the Connected Backup for PC Agent software. You run the software from the CD/DVD. Printed instructions are included with the media. To order backup media,  login to Account Management  and click  Order Media.

    Reinstalling your account

    If you experience a hard drive failure or replace your PC, you can use the  Reinstall Account  feature in  Account Management  to install the Connected software and retrieve your files. To reinstall your account, do the following:

     

    1.

    Login to Account Management  and click  Reinstall Account.  Download instructions are displayed.

     

    2.

    Click  Print  and follow the instructions to download and install the Connected software.

    Software version upgrades

    To improve performance or add new features, Autonomy periodically makes changes to the Connected software. After we thoroughly test the software, we release the new version to our customers. When you backup, the software checks for updates and the new version is automatically installed. No action is required on your part; you will always have the latest software version.